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Shipping & Returns

Returns Policy

Returns MUST have a RMA number. No returns will be accepted without a RMA number and will be returned to sender. Please call 320-363-0411 for a RMA number. All items must be in new and un-used condition. Any return that is accepted and issued a RMA number and is being returned for any reason other than defects will be charged a 15% re-stocking fee. Any customer who refuses shipment of an order that has been shipped is subject to a 15% re-stocking fee. Shipping Fees are NOT refundable once order has been shipped.

All damaged items MUST be reported within 72 hours of delivery. Damage Claims will NOT be honored after the 72 hours delivery window.

Shipping & Delivery

Orders of all in-stock items are shipped within 24 hours of receipt. Requests for expedited shipping will be honored. Out of country shipments: Serenity Pond, Inc. will research most favorable shipping terms for out of country orders. Please include your email address so we are able to consult with you. If you have a special need, ie: a deadline to fill, send us an email to explain your special circumstance.